Analysis Of Customer Satisfaction On The Application Of The Covid-19 Protocol At The Inter-City Bus Terminal

The rise of the Covid-19 outbreak in Indonesia, especially Bekasi City, it is very strong influencing existing regulations at city main terminal author wants to research customer satisfaction with facilities and implementation protocol bus City. This study aims describe perception customers using a questionnaire against health protocols Bekasi. method carried out by direct survey location order obtain data on facilities. Then also distributed questionnaires 90 respondent. population taken these are City Main Terminal. processed this uses Microsoft Excel SPSS versions 24 16 used Importance Performance Analysis (IPA). It was found that performance level must be considered A Quadrant. priority for smoking prohibition, drainage, special access pedestrians / passengers needs, luggage storage, charging station, nursing room.